Support Packages
Ramius® offers clients a variety of support packages to make community building and community management efficient and worry-free.
Support services are delivered through an online support center that provides you the ability to track your support tickets and access a knowledgebase of help resources and information.
Enterprise Clients: Access the Support Helpdesk here.
Support Packages
| Bronze | Silver | Gold | Platinum | |
| x | x | x | x | |
| Telephone | x | x | x | |
| No. of Incidents | 5 | 10 | 15 | 20 |
| Response Time | 24 Hours | 24 Hours | 8 Hours | 4 Hours |
To obtain further details and pricing information about Ramius support packages, contact us.
Consumer Support at CommunityZero.com™
Members of Ramius' consumer service at CommunityZero.com — also known as Core — receive e-mail support by submitting their support requests via the CommunityZero.com Support & Feedback form.