Professional Services
You want to implement an enterprise online community to connect and engage your target audience. But you are uncertain how it will integrate with your organization's existing online presence. Ramius can help.
Ramius® offers Professional Services to clients seeking guidance in the implementation of their CommunityZero® online communities.
Using a proprietary Online Collaboration Methodology (OCM), our Professional Services team will guide you through a best practices approach to community building that aligns your community to your business objectives.
Our goal is to help you develop a vibrant community that delivers real value to your organization and to your target audience and keeps them wanting to come back.
From planning and implementation to full community management services, we provide guidance and support to meet your specific needs.
Planning Services
- Focused expertise and best practices to effectively plan and design a successful community
- Access to dedicated, experienced consultants who are available before, during and after launch
- Access to a wider team of engineers, community strategists and CommunityZero experts
- Detailed community blueprint defining business requirements, conceptual design, key measures of success (ROI metrics) and user adoption strategies
- Community design prototypes to define interface layout, customizations, user roles, permissions, etc
Implementation Services
- Community customisation, initial set-up services and launch support
- Community management training on moderation techniques and the administrative functions of our software
- Strategies to promote your community and step-by-step support to build user adoption
- User-centric approach to measure your community's success and Return-On-Investment (ROI) with defined community-generated reports to help you track against it
- Project management services to deliver your project on time and on budget
- Regular progress reports and meetings, including a closure report recommending next steps
Community Management Services
Post launch, Ramius' Professional Services team can provide community management services to enhance and complement your organization's resources and capabilities. These managed services can be tailored to meet your specific requirements.
Managed Operations — day-to-day operational management of the online community, including technical help desk, customer support (online and/or voice), community reporting and maintenance, incremental community enhancements.
Business Support — Ongoing consulting support to enhance the value of the online community, including strategy development, ROI analysis, adoption support, facilitation / moderation and change management.
Ramius also offers clients a variety of standard technical support packages for the ongoing management of your community.
ROI Metrics
When seeking to integrate online communities into the online strategy of your organization, inevitably the question of Return on Investment (ROI) arises.
Our approach is to measure success by linking it directly back to your community objectives and to what users do in your community. Using our Online Collaboration Methodology as a guide, we will work with you to identify and foster those key activities and interactions that deliver clear value to your users.